PISIA Innovation, design and assessment of service policies - 2030 Agenda

The course units of Second-level short specialisation degree in Innovation, Design and Assessment of Service Policies – 2030 Agenda offer a multidisciplinary environment that foster comparison and integration between topics and approaches, the exchange of ideas and professional experiences from diverse institutional and territorial contexts.

Specific attention is given to local, regional and national policies within the 2030 Agenda, to public utility services and to the impact of new technologies on the renewal of organizations, instruments and innovative approaches that promote partnerships between the public, private and people. Ample attention is given to policy design and sustainable tourism, digital Agendas (European, national and regional), the use of public textual databases and personal data protection, design thinking, organizational innovation and quality of services to citizens.

The mission is also strengthening cross-sectional work methods, soft skills, and innovative ideas and techniques of policy design, management and sustainable policy assessment. In this context, attendees will learn involvement, motivation and cooperation techniques to promote sustainable innovation, and the improvement policies of the democratic governance, according to the approach set forth by the 2030 Agenda.

The topics of sustainable development will be unfolded and adapted to the COVID-19 post-emergency context.

The Second-level short specialisation degree in Innovation, Design and Assessment of Service Policies – 2030 Agenda resorts to the contribution of professors from seven different Departments of the University of Padua, and professors from other Italian and European Universities.

The Second-level short specialisation degree in Innovation, Design and Assessment of Service Policies – 2030 Agenda prepares:

• Students with a Second-level short specialisation degree, doctorate or equivalent titles, who wish to improve their skills and policy competencies
• Public administrators
• Region, local, state and public utility managers;
• Relevant organization and non-profit association managers
• Experts, quality and consumer protection managers for private and public associations, institutions and companies
• Tourism and sustainability sector managers
• Experts of national and regional high-technology services and policy assessment
• University administrative managers and technicians
• Experts of public relations, image and communication, in the public and private sector
• Members of independent evaluation associations and evaluation units
• Personal data protection officers

Enriched with new, qualifying competencies and soft skills, such as policy advisor, policy designer, policy evaluator, textual database analyst and innovation manager, attendees – at all organizational and institutional levels – can become the interpreters and accelerators for innovation, a crucial lever so that the Country’s modernization and digitization are truly successful.

The Second-level short specialisation degree in Innovation, Design and Assessment of Service Policies – 2030 Agenda provides training and project work on:

CHANGE, STRATEGIC LEADERSHIP, COMMUNICATION, PUBLIC, PRIVATE PEOPLE PARTNERSHIP THEORIES

• Innovation and public value generation theories
• Decision-making and innovation processes
• Smart and soft work in public and private contexts
• Nudge techniques to improve the effectiveness of policies and services
• HR assessment and organizational innovation strategies and techniques
• Social media and public communication

DIGITAL TRANSITION (DIGITAL AGENDAS)

• Sustainable innovation values, strategies and tools in light of new technologies
• Information and service innovation technology
• Big and open data, interdependencies, integration and regulation
• Privacy law: big data and organizations
• Cognitive processes and innovation ecosystem creation
• Machine learning and applications in the public sector

EVALUATION OF THE IMPACT OF POLICIES, PERFORMANCES AND SERVICE QUALITY

• Social impact analysis and participatory evaluation
• Investment risk and evaluation – Social-healthcare service integration and evaluation
• User and consumer satisfaction and protection
• Change communication and evaluation: textual analysis
• Public intervention cost/benefit analysis
• PA/company interaction quality measurement

There will also be SINGLE COURSES organized as follows:

• Nudging and public policies / 21 hours / 3 CFU
• Data governance: public database textual analysis / 21 hours / 3 CFU
• 2030 Agenda policies and performance assessment; Social impact analysis and participatory evaluation / 35 hours / 5 CFU
• Personnel assessment and human resource promotion systems / 14 hours / 2 CFU
• Integrated cost-benefit analysis for policy sustainability / 28 hours / 4 CFU

The Second-level short specialisation degree and Single Course “2030 Agenda policies and performance assessment; Social impact analysis and participatory evaluation” are included in the ongoing education catalogue for the Lifelong Learning of Independent Assessment Bodies.

Furthermore, the Second-level short specialisation degree is part of the Erasmus+ “Nudge my Tour” – that promotes a behavioural approach to sustainable tourism – and “Playing public policy” – on the use of gamification in analysing and designing public policies – European projects.

The Second-level short specialisation degree adheres to the INPS Competition Call for University Masters “Executive” a.y. 2023-2024.

As part of the Call INPS “Executive” University Masters a.y. 2023-2024, no. 3 places are reserved for Public Administration employees enrolled in the unitary management of credit and social services.

During the selection procedure, an additional score is assigned for the admission of candidates to the Masters, if the candidate presents a report from the Administration to which they belong, as indicated in the INPS notice.

The reasons supporting the candidacy will be set out in the aforementioned report, also taking into account the particular professional characteristics of the employee. The presence of the report will therefore constitute a priority over the non-submission of the same.

Applicants for the INPS scholarship must also present a self-certification (here a model) in which they declare that they possess the requirements to obtain the benefit and that this self-certification, together with the report of the Administration to which they belong.

Candidates who pre-register for the Second-level short specialisation degree PISIA by Friday 06 October 2023, 12.30 pm will have free access to the pre-course on the behavioral approach to public policies (35 hours) from 24 November to 15 December 2023.

The training course develops the ability to design and apply Nudge to local policies for sustainability with particular focus on tourism.

The 35 hours of training can be counted as certified Professional Training Credits (CFP).

The pre-course provides Open Badge: digital certificate that certifies disciplinary knowledge, personal skills (soft skills) and technical skills acquired, in Italian and English.

Pre-course brochure available here

The Second-level short specialisation degree in Innovation, Design and Evaluation of Policies and Services – Agenda 2030 is a partner in the European Erasmus+ project “Nudge My Tour” for the application of Nudge to post-COVID sustainable tourism policies. “Nudge My Tour” is the first ever European project to combine applied behavioural science and tourism.

The project allows to increase the capacities of tourism planning/management professionals and university students on the application of behavior-based measures and Nudge-based actions to the management of tourist flows and the prevention of unsustainable behavior in a tourist site.

The general ranking of merit for the academic year 2023/24 will be published on the Italian page of this Second-level short specialisation degree according to the timing provided in the Call.